What your org knows. Always current. Always structured.

Loam builds a living picture of your organisation from every system and conversation it touches — capturing not just what happened, but the decisions made, the norms that formed, and the processes that actually run your business. Not a snapshot. Knowledge that compounds every day.

User
Individual preferences and interaction history
Client / Project
Relationship history, account context, project decisions
Team
Team-level patterns and working knowledge
Organisation
Norms, policies, shared processes

Your CRM has records. Your wiki has documents. The knowledge that drives outcomes lives somewhere else.

Which clients need a specific conversation before they’ll commit
How your team actually handles exceptions to the pricing policy
Why that vendor relationship works the way it does

None of it is in any system. Until now.

What the Knowledge store captures

Decisions

What was decided, who was involved, what alternatives were considered, and the reasoning that got you there. The full trace, not just the conclusion.

Norms

The unwritten rules everyone follows but nobody documented. Surfaced by watching patterns across decisions over time.

Processes

How work actually gets done, not how it’s supposed to. The shortcuts, the real steps, captured from how your team operates.

Context

Relationship sentiment. Communication patterns. The qualitative layer that structured data misses.

Signals

Repeated patterns consolidated into named insights. What was noise becomes findable. The store stays high-signal.

History

Not just what’s true now — what changed, when, and why. A timeline, not a snapshot.

Always current. Not a sync.

Most enterprise knowledge tools require periodic re-ingestion. You run a pipeline, get a snapshot, and it starts going stale immediately. Loam's Knowledge store updates continuously as new conversations happen, new documents are created, and new decisions are made.

The knowledge your agents reason with reflects what your organisation knows right now — not what it knew last Tuesday.

Continuous updates

Every new conversation, document, and decision is processed as it happens. Zero manual maintenance.

Living, not snapshots

No periodic re-ingestion pipelines. The store evolves in real-time as your organisation evolves.

Temporal awareness

The full timeline is preserved. Your agents understand not just what’s true, but what changed and when.

Knowledge that compounds every day

Not a snapshot. A living store of what your organisation knows.