1. Acceptance of terms

These Terms of Service (“Terms”) form a binding agreement between you (or the organisation you represent, “you”) and Loam (“we”, “our”, “us”). By creating a Loam workspace, signing in, or using any part of the Loam service, you agree to be bound by these Terms and by our Privacy Policy.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not, do not use the service.

2. The service

Loam is an organisational messaging product with an embedded AI agent (@loam). The agent answers questions about your team's work by drawing on a per-organisation knowledge graph (LoamDB) which can be enriched with data from third-party services you connect — for example Shopify, Linear, Zendesk, GitHub, Sentry, Gmail, and Google Drive.

Connectors read data from the third-party service into your own workspace. The agent and its outputs are available only to authorised members of your workspace, subject to your configured permission rules.

3. Accounts and user obligations

You must provide accurate registration information and keep it current.
You are responsible for safeguarding your account credentials and for all activity that occurs under your account.
You will promptly notify us of any unauthorised access to or use of your account.
You must be old enough to form a binding contract in your jurisdiction.
Workspace administrators are responsible for the conduct of users they invite.

4. Acceptable use

You agree not to:

Use Loam, or the @loam agent, to scrape, harvest, or otherwise acquire data you do not have a lawful right to access.
Use any connector to circumvent or violate the terms of service of the underlying third-party (including, without limitation, Shopify's Partner Program Agreement and API Terms of Service).
Reverse-engineer, decompile, or attempt to extract the source code of Loam or our service.
Probe, scan, or test the vulnerability of any system without our prior written authorisation.
Send spam, phishing, malware, or content that infringes the rights of others.
Use the service to build a competing product or to train a competing AI model.
Violate any applicable law or regulation while using the service.

We may suspend or terminate your access immediately if we believe you are violating this section.

5. Connector authorisations

When you connect a third-party service to Loam, you grant us a limited licence to read, index, and (where you explicitly approve a write action) write data on your behalf through that service's API. You confirm you have the right to authorise this access and that doing so does not breach your agreement with the third-party.

You can revoke any connector at any time from your workspace settings. When you do, Loam cascade-purges associated data on the timeline set out in our Privacy Policy.

6. Intellectual property

Your data is yours. You retain all rights, title, and interest in the data you bring into Loam, including the data you authorise us to ingest through connectors. You grant us a worldwide, non-exclusive, royalty-free licence to use, process, host, and transmit that data solely to provide the service and as otherwise permitted by these Terms and the Privacy Policy.

Our product is ours. The Loam software, branding, designs, documentation, and the underlying knowledge-graph architecture remain our intellectual property. Except as expressly granted in these Terms, you receive no licence to our intellectual property.

Feedback. If you send us suggestions, ideas, or feedback, we may use them without restriction or obligation to you. We will not attribute feedback publicly without your consent.

7. Service availability

We aim to keep Loam available and performant, but at the current product stage we do not offer a contractual uptime guarantee. Service is provided on a best-effort basis. Material outages are communicated through our status page and, for paid plans, by email to the workspace owner.

We may schedule maintenance windows and will give reasonable notice of any planned downtime. Enterprise customers may negotiate a written SLA in their order form.

8. Pricing and payment

The plan structure for Loam is currently evolving. The applicable plan, billing frequency, and pricing for your workspace are shown at sign-up and inside the workspace's billing settings. Payment is processed by Stripe under their terms; Loam does not store your card details.

Subscription fees are billed in advance and are non-refundable except where required by law.
Free trials, if offered, end automatically; failure to add a payment method before the trial expires may pause AI features but does not delete your data.
Taxes (VAT, sales tax, GST, etc.) are added where required and shown at checkout.
We may change pricing on at least 30 days' notice; price changes do not apply mid-term.

9. Termination

Either party may terminate this agreement at any time. You can delete your workspace from inside the product. We may suspend or terminate your access if you materially breach these Terms or if your account creates a security, legal, or compliance risk.

On termination we will, on request, provide a reasonable export of your data, after which the data is cascade-purged per the retention schedule in our Privacy Policy. Sections of these Terms that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and dispute resolution) will survive.

10. Disclaimers

The service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

AI outputs are probabilistic. The @loam agent may produce inaccurate or incomplete results. You are responsible for reviewing AI outputs before relying on them for any consequential decision. We do not warrant that the service will be uninterrupted, error-free, or that it will meet your specific requirements.

11. Limitation of liability

To the maximum extent permitted by law, neither party will be liable to the other for any indirect, incidental, consequential, special, exemplary, or punitive damages — including lost profits, lost revenue, lost data, or business interruption — arising out of or relating to these Terms or the service, even if advised of the possibility of such damages.

Our total aggregate liability arising out of or relating to these Terms or the service will not exceed the greater of (a) the fees you paid us in the 12 months preceding the claim, or (b) US$100. Nothing in this section limits liability that cannot be limited by applicable law, including liability for gross negligence, wilful misconduct, or for breach of confidentiality.

12. Indemnification

By you. You will defend and indemnify us against third-party claims arising from (a) your data, (b) your use of the service in breach of these Terms, or (c) your violation of any law or of the rights of a third party.

By us. We will defend and indemnify you against third-party claims alleging that the Loam service, as provided by us and used in accordance with these Terms, infringes that third party's intellectual property rights. We may, at our option, modify the service or terminate the affected feature to mitigate any such claim.

Indemnification is conditional on prompt written notice, sole control of the defence by the indemnifying party, and reasonable cooperation by the indemnified party.

13. Governing law and dispute resolution

These Terms are governed by the laws of the Republic of Estonia, without regard to its conflict-of-laws rules.

Any dispute arising out of or in connection with these Terms that cannot be resolved through good-faith discussion will be submitted to the exclusive jurisdiction of the courts of the Republic of Estonia (Harju County Court, Tallinn). Either party may seek interim injunctive relief in a court of competent jurisdiction to protect its intellectual property or confidential information.

Disputes must be brought individually; class actions are not permitted to the extent allowed by applicable law.

14. Changes to these terms

We may update these Terms from time to time. If we make a material change we will notify you by email (to the workspace owner's address) and update the “Last updated” date at the top of this page. Continued use of the service after the effective date constitutes acceptance of the updated Terms.

15. Miscellaneous

Entire agreement. These Terms, together with the Privacy Policy and any signed order form or DPA, form the entire agreement between us.
Assignment. You may not assign these Terms without our prior written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
Severability. If any provision is held unenforceable, the remainder continues in full force.
No waiver. Our failure to enforce a right is not a waiver of that right.
Force majeure. Neither party is liable for delay caused by events beyond its reasonable control.
Notices. We will send legal notices to the workspace owner's email; you should send legal notices to legal@getloam.co.

16. Contact

Questions about these Terms: legal@getloam.co.

Operating entity: Acrelane Enterprises OÜ, a private limited company registered in the Republic of Estonia (registry code 16923072, VAT EE102857122). Registered address: Tornimäe tn 3 // 5 // 7, 10145 Tallinn, Estonia.